What our Customers say...

Testimonials

Thank you, again, SERVPRO for your professionalism during this stressful time for us. 

A job well done, Thanks so much for helping us stay dry during these storms!

Great service and communication during the entire fire clean-up!

No room to add recommendations! Very great team. Thank you Fabiola & Joann.  

My child left the sink on in the bathroom and our bathroom flooded. SERVPRO saved the day!!!

My restaurant had a fire and they came and fixed  EVERYTHING. Bless SERVPRO.

Did wonders fixing by businesses damage. Thank you.

I wish I can give them 10 Stars! Nothing but positive things to say about the crew from SERVPRO Cheviot Hills. our house suffered water damage from a recent rain storm and they responded immediately containing the damage and mitigating it. The supervisor Raffi is very knowledgeable and polite and was very thorough, professional and meticulous in his approach. I will highly recommend them to all my friends and family! They get the job done!!!!!

Raffi Kitsinian came to assess my terrible flooded basement. He was honest and frank and after taking an in-depth survey, he was honest about what kind of service I needed and didn't need.  I was blown away by how honest he was and totally recommend him. Other "experts" had bigger ideas and it turns out Raffi was right - it's been a year later and absolutely no problems.   I don't know how anyone else works at SERVPRO, but ask for Raffi if you can.

When we discovered a leak in our walls, we had no idea what to do. So we reached out to SERVPRO and met Raffi. He was amazing and patient with us. He helped walk us through everything that we needed to do. He and his colleagues were extremely professional and knowledgeable. They worked fast/clean and made the difficult situation seem like such a simple task. Fingers crossed we never have an issues like this again but if we do, SERVPRO and Raffi will be our first call!

The entire SERVPRO staff was courteous, polite, & helpful throughout the duration of the job.

I was confident in the knowledge & professionalism of the  SERVPRO of Cheviot Hills/Palms franchise who preformed water damage services to my studios

I had water damage to my home due to the recent back to back storms that have hit southern CA. I called SERVPRO and they were quick to schedule the inspection. In just a couple of days my living room was completely dried out. I was pleased with how fast SERVPRO responded and would definitely recommend my friends and family to use them in the future.

It rained last night and I noticed a huge leak in my ceiling. I called numerous companies and only SERVPRO of Cheviot Hills/Palms and one other responded and was able to get to my home the same day!!!! Amazing! Raffi scheduled a technician so quickly, within two hours, and he was so helpful and nice. Raffi called and arrived on time, very professional, kind and helpful. The type of person you want coming into your home. Raffi answered all my questions, eliminated all my worries about this problem and schedule his team for the very next morning. I'm so relieved and pleased with it being so close to the holidays and not getting repaired prior, I thought my situation would only get worse. I'm so happy that I found SERVPRO of Cheviot Hills/Palms. They stand by their name.

These guys are great, had to write review for SERVPRO.  I accidentally left a window open for a few days during a raining thunderstorm. Saw water stains and smelled a strange smell, and thought, mold in drywall. Rented a dehumidifier and called SERVPRO. Raffi Kitsinian was very personable and professional. He tested the walls, carpet, and surrounding areas and found moisture. Didn't even charge me for coming out! Reliable companies are few and far between. SERVPRO and Raffi is one of them. I would recommend them to friends, family, and neighbors should they need services like this. I would definitely call them back.

Due to a recent storm which caused a major leak we called SERVPRO who were highly recommended to us. These guys led by Raffi were quick to respond, highly professional, and very empathetic regarding the leak. Raffi's professionalism shined throughout the process of drying out the leak. His expertise is unsurpassed and he always called prior to arriving and then promptly arrived at the designated time. I would highly recommend Raffi and the SERVPRO crew if you find yourself in this unfortunate situation.

I would highly recommend SERVPRO. We had a small house fire in our garage which damaged the second floor with smoke. It was an insurance claim and SERVPRO worked with me and my claims adjuster to restore the contents of the room and to repair the walls of our garage. The crews texted me when they arrived and when they would leave when I could not always be home to meet them. They were professional, courteous and reliable. Within a month of the fire, we had a broken pipe in our upstairs bathroom, so I had the same crews back in my home to do the work. I can honestly say I was in good hands with SERVPRO.

We had a house fire the week before Christmas. We asked our insurance adjuster for a list of their top 5 restoration companies. We went with SERVPRO and they sent a team led by Raffi to pack out our entire house. They were very patient & sensitive while we made decisions on whether to try restoring items or letting them go. SERVPRO kept the adjuster updated on item missed initially & the current industry costs associated with our particular job. Nothing was overlooked & no corners were cut. We are very happy with the restoration & cleaning of all our soft items, hard furniture & family heirlooms. They really did a beautiful job & were very honest about the items that didn't clean up so well despite their best efforts. I highly recommend SERVPRO if you find yourself in our shoes.

We had a house fire the week before Christmas. We asked our insurance adjuster for a list of their top 5 restoration companies. We went with SERVPRO and they sent a team led by Raffi to pack out our entire house. They were very patient & sensitive while we made decisions on whether to try restoring items or letting them go. SERVPRO kept the adjuster updated on item missed initially & the current industry costs associated with our particular job. Nothing was overlooked & no corners were cut. We are very happy with the restoration & cleaning of all our soft items, hard furniture & family heirlooms. They really did a beautiful job & were very honest about the items that didn't clean up so well despite their best efforts. I highly recommend SERVPRO if you find yourself in our shoes.

Great Service, quick response time.

I own a laundry mat & had a faulty washing machine that was located in the center of my laundry mat. The machine leaked so much water it damaged the surrounding areas, and two bathrooms. I called SERVPRO and they responded and started the clean-up process within an hour.  I was so impressed.  Raffi, the project manager kept me informed throughout the entire process and was very professional. I definitely recommend this company hands down!!!

The Downtown Women's Center would like to thank SERVPRO...our building could not have been restored as quickly and effectively without your commitment, so thank you for your support. You were very prompt and understanding of our resident's needs.

Hector, Luis, & Joseph, were great! Thanks, from the AT&T Staff!

Great Job SERVPRO! Thank you, from all of us at Payless Shoe Source :)

I am extremely impressed with the response time of SERVPRO of Cheviot Hills/Palms. I called explaining the emergency I had and within a matter of hours, John showed up to give me an estimate and tell me what's going to have to take place. They began working the following day and work very efficiently and quickly. 

I honestly couldn't have been happier with the outcome after SERVPRO came to fix a leak in my ceiling. I highly recommend them to anyone who needs emergency services. They are on time, fast and efficient.

Outstanding job done by John and his team. Very happy they had Spanish speakers it made things easier. Thank you for the help. Wonderful job. 

I was very impressed with SERVPRO of Cheviot Hills/Palms skill and expertise in what they do. They saw damage I didn't even notice in my own house. If I ever have water damage again I will certainly call them again. 

The men who came to my home to help fix my water damage in my bathroom were the kindest gentlemen I have ever met. When I was asking 100 questions as I tend to do they calmly and professionally answered every single question I asked without getting frustrated. It was a very pleasant experience. 

Never have I ever had an emergency situation occur where I have needed services. I'm glad someone sent me to SERVPRO because their service was incredible. They were quick and got the job done. Thank you so much to John and his team. 

Throughout my experience with SERVPRO of Cheviot Hills/Palms I was treated with the utmost respect. From the moment the receptionist answered my call I was spoken to in a very polite and kind way. From my perspective it really showed the humanity behind all the people working there. I will most definitely recommend them to others. 

SERVPRO of Cheviot Hills/Palms upholds their claim of making sure everything looks "Like it never even happened." John and Joann were very professional and polite throughout this entire stressful experience. Hopefully I never need their services again, but if I do I will call SERVPRO again.

SERVPRO of Cheviot Hills/Palms put my mind at ease when I was scared for my home. My home had a kitchen fire and SERVPRO came and essentially saved the day. Thanks to SERVPRO my house was restored and the kitchen looked even better then it did before.

If there is any business that truly cares about its customers its SERVPRO of Cheviot Hills. From the moment I met Raffi he was kind and worked to his fullest capability to ensure I was happy with the work completed. Thank You!

100% will be recommending this SERVPRO to anyone who needs services. They respond quick and get the job done. 10/10!!

I'm at a loss of words. Incredible job and amazing response time. I can't imagine a better outcome. Thank you so much to Joann and her team. 

Wow, Wow, WOW. I contacted SERVPRO to come assess the damage done due to a flood in the bottom floor of my house. Soon after my call I was very pleased to meet Raffi who assessed the damage AND had a crew there in only 2 and a half hours to start working. I was SHOCKED at their response time. I expected them to just come tell me how much it would be and what had to be done it they began cleaning and pulling my personal belongings out. I was very pleased with the finished product and how professional and accommodating Raffi and his crew were. 

Your TRULY AMAZING team of John, George, and Fernando were complete SANITY SAVERS! They came at a moments notice - after the devastation of losing my entire home to fire (3 days before Christmas) + ALL I had left to salvage was my precious clothing collection (things from my mom, Grandma + PURE TREASURE to my broken heart.)

John ran the crew + was a tireless + compassionate God-send. I can't begin to re-count his MANY above + beyond actions; but he prevailed like a champ!! Helping, loading, tarping on a fire-cracked roof, never complained, working into the night (so did his wonderful crew), up a steep hill to the truck, + on and on. I would burst into tears throughout the day (for that John should get Hazard pay HA!), he would stop and give me positive affirmation + the will to go on!! We trust him and his crew, George and Fernando were wonderful, kind, and super Hardworking too. Thank you from the bottom of my heart!

I can't even begin to explain the professional atmosphere the people at SERVPRO bring with them from the moment they answer the first phone call. I was terrified for the well being of my home until a gentleman named Rafi assured me everything would be alright and that they had it all under control. Once Rafi and his crew arrived on the scene I knew I was in good hands. I was so impressed with their efficiency and work ethic. I truly felt as though they all really cared about the well being of my home. I look forward to doing business with them again and will most definitely be referring them to others.